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It is possible to order products from the Naili online store 24 hours a day.
Payment for the products shall be made by bank transfer, after which we will post the package according to your wishes using either Omniva or SmartPOST postal service.
We do not issue paper invoices, invoices will be sent as a .pdf file by e-mail.
NB! Before posting, all products are always visually inspected for visible damage to the packaging.
SELECT THE PRODUCTS
- Select the appropriate product
- Click “Add to cart”
- Once the appropriate products have been selected, you will find the shopping cart in the upper right corner
MAKE A PURCHASE
- Place an order in the shopping cart
- Order as a guest or as a registered user
- Select the appropriate Omniva or SmartPost parcel station
- Make a bank transfer using the Swedbank, SEB, Citadele, Luminor or LHV bank link
- If your bank link is missing, simply pay by transfer to our bank account and indicate your order number in the transfer.
THE PARCEL IS WAITING FOR YOU
- After receiving the bank transfer to our account, we will post your parcel within 1-3 working days.
- Upon arrival of the parcel at the parcel station, an SMS will be sent to the telephone number indicated by you.
- The parcel must be picked up within 7 days.
ATTENTION!
- Before making a purchase, be sure to enter all the products in the desired quantity.
- All information fields must be filled in with correct data – the safe delivery of the order and goods to you depends on this.
- Please note that the colour of the products on the computer screen may differ from the original.
- The precondition for fulfilling all orders is the receipt of the payment to the bank account of Naili OÜ
POSTING
OMNIVA PARCEL STATION
Sending the parcel to the Omniva parcel station.
The parcel will arrive within about 3-7 working days after posting. When the parcel arrives, you will be notified by SMS about the arrival of the parcel.
You can read more about the terms and conditions of Omniva OÜ at: https://www.omniva.ee/en/
Naili OÜ is not responsible for the activities of Omniva OÜ.
SMARTPOST
Sending the parcel via SmartPOST.
The parcel will arrive within 3-7 working days after posting.
More details can be found at: https://www.smartpost.ee/pakkide-saatmine/pakkide-liikumise-graafik.
When the parcel arrives, you will be notified by SMS about the arrival of the parcel.
See more about the terms and conditions of SmartPOST at www.smartpost.ee
Naili OÜ is not responsible for the activities of Smart Post.
CANCELLATION OF THE ORDER
If you want to cancel the order, please write us an e-mail about the ordered goods, be sure to include your details and order number.
Cancellation of the order is possible only if we have not posted the goods yet.
RETURN OF GOODS
If our product does not meet your expectations, please contact us immediately by e-mail.
We will buy the goods back, provided that the goods are in the original packaging, unused and correct. We will return the money to the customer’s bank account within a week from the receipt of the goods.
You can find the application for the return of goods here.
The customer pays the transport costs related to the return of the goods, unless the goods do not correspond to the product in the customer’s order (wrong product).
More information by phone 53 003 109 or by e-mail info@naili.ee
CLAIMS
We resolve all claims in accordance with the Law of Obligations Act. If you have any problems, be sure to contact us first so that we can find the most suitable solution for both parties.
KNOW YOUR RIGHTS
European Union Consumer Advice Center: http://www.consumer.ee/e-kaubandus-2/
Riigi Teataja, Law of Obligations Act: http://www.riigiteataja.ee/ert/act.jsp?id=13277345
Naili OÜ is not a person liable to value added tax.
ENJOY YOUR SHOPPING!
